Get in Touch

At Peptra, our goal is to make your research experience seamless and supported. Whether you have a question about a product, order status, or need technical documentation, our team is ready to assist.

Have Any Questions?

Frequently Asked Questions

How should I store my peptides?

For short-term storage, room temperature in a sealed, moisture-free container or safe location is acceptable.
For long-term preservation, peptides should be stored at -20°C to maintain stability and integrity.

What is the return policy?

Due to the sensitive nature of research compounds, returns or exchanges are not accepted once a product has shipped.
If you receive a damaged or incorrect item, contact support@peptra.shop within 48 hours for assistance.

Do your products come with Certificates of Analysis (COA)?

Yes. Each batch is tested and verified by independent labs. You can request a COA by emailing support@peptra.shop with your order number.